Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through www.helenacarrington.co.uk.

Helena Carrington may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 24/05/2018.

Information I Collect

To fulfil your order, commission or question you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product or commission that you’re ordering or enquiring about. You may also choose to provide me with additional personal information (for a custom or personalised illustration order, for example), or when engaging with me on social media.

Why I Need Your Information and How I Use It

The information from you will only be used to fulfil, complete and deliver any order or commission.I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to answer questions, provide a quote, fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases/commission if required by tax law; and

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

• I will never use your personal information for direct marketing purposes without obtaining your consent first.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EEA

I may store and process your information through third-party services in the US and other jurisdictions outside the European Economic Area (“EEA”). As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Information About our use of Cookies

This website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse our website and to improve the site. By continuing to browse the site, you are agreeing to our use of cookies. The cookies used on www.helenacarrington.co.uk fall into the following categories:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

As of 24/05/2018 we don’t use any cookies of this type.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

As of 24/05/2018 we don’t use any cookies of this type.

Third-party cookies

At times on our website, third parties may set cookies over which we have no control, for example YouTube if you play an embedded video. Please check the privacy and cookie policies of these providers.

How to Contact Me

For purposes of EU data protection law, I, Helena Carrington, am the data controller of your personal information. If you have any questions or concerns, you may contact me by emailing me at hello@helenacarrington.co.uk.