Privacy policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through

Helena Carrington may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 24/05/2018.

Information I Collect

To fulfil your order, commission or question you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product or commission that you’re ordering or enquiring about. You may also choose to provide me with additional personal information (for a custom or personalised illustration order, for example), or when engaging with me on social media.

Why I Need Your Information and How I Use It

The information from you will only be used to fulfil, complete and deliver any order or commission.I rely on a number of legal bases to collect, use, and share your information, including:

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EEA

I may store and process your information through third-party services in the US and other jurisdictions outside the European Economic Area (“EEA”). As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Information About our use of Cookies

This website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse our website and to improve the site. By continuing to browse the site, you are agreeing to our use of cookies. The cookies used on fall into the following categories:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.





Used by our website host for load balancing and performance.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.





Used to distinguish users.

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Used to distinguish users.

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Used to throttle request rate.

Set by Google

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

As of 24/05/2018 we don’t use any cookies of this type.

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

As of 24/05/2018 we don’t use any cookies of this type.

Third-party cookies

At times on our website, third parties may set cookies over which we have no control, for example YouTube if you play an embedded video. Please check the privacy and cookie policies of these providers.

How to Contact Me

For purposes of EU data protection law, I, Helena Carrington, am the data controller of your personal information. If you have any questions or concerns, you may contact me by emailing me at

Part of the illustration of Holkham Hall I’ve recently done for @holkhamestate - the whole thing is far too long to fit it all on here! You can see the full piece on their website though along with all the other illustrations I did for their Christmas events which start from Thursday 🎄  .  #helenacarrington #illustratorsofinstagram #holkhamhall #holkhamestate #housesofinstagram #northnorfolk #norfolkchristmas #thisprettyengland #festivevibes #holkham
Norwich Christmas cards have been flying out this week! I can also send cards direct to a recipient too - you can add your message to be hand written inside when buying in my Etsy shop ✏️  .  #helenacarrington #norwichetsy #norwich #norwichchristmas #christmascards #illustratorsofinstagram #colourfulhouses #christmashouses #colourcolorlovers #shopsmallstartearly #shopsmallthischristmas #smallbusinessowner
Tea towels have been so popular over the weekend and some designs are getting a bit low in stock now! If there is one you’re thinking about getting for Christmas then don’t leave it too long as I most likely won’t have more in stock this year now!  .  #helenacarrington #norwichetsy #etsyuk #uniquechristmas #designermaker #inspohome #shopsmallshopearly #shopsmallstartearly #shopsmallthischristmas #reykjavik  📷 by @elliegillardphotography
My Christmassy illustrations on the takeaway cups at @holkhamestate @wellsbeachcafe 🎄 They are made from plants and compostable too 😻🌿  .  #helenacarrington #wellsbeach #wellsnextthesea #holkham #holkhamestate #christmasvibes #coffeecupsoftheworld #coffeecupsofinstagram #illustratorsofinstagram #hotchocolate #christmascup #beachhuts #northnorfolk #winterbeachdays #wintervibes
Another of my illustrations for @holkhamestate’s Christmas events - they have all sorts of things planned including a Christmas wreath workshop which will hopefully still be able to happen in December 🎄  .  #helenacarrington #illustratorsoninstagram #holkhamhall #holkhamestate #christmaswreath #christmaswreathmaking #festivevibes #christmasdecor #christmasvibes
*Christmas last order dates* I’ve put some information on stories (which I’ll be saving in story highlights too) about Christmas last order dates. Usually I have a list of last recommended order dates by country, but everything is taking so much longer than usual to be delivered that I can’t guarantee any order (especially international) will definitely arrive by Christmas. So please order as early as you can to get your orders in time for Christmas, thank you! 🎄  .  📷 by @elliegillardphotography   #helenacarrington #etsyuk #etsychristmasgifts #norwichetsy #colourfulbuildings #christmascards #copenhagen #tokyo #londonchristmas #shopsmallshopearly #shopsmallstartearly